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Privacy Policy

1. Information We Collect

We collect the following personal information when you book services or purchase your products.

  • Name, phone number, and email address

  • Appointment history and service preferences

  • Health information relevant to treatments (e.g., allergies, skin sensitivities)

  • Payment information (securely processed through third-party providers)

2. How We Use Your Information

  • To schedule, confirm appointments and process orders.

  • To personalize your experience

  • For internal record keeping and service improvement

  • To send occasional promotions or updates (with your consent)

3. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

  • Trusted third-party booking or payment platforms

  • Legal authorities if required by law

4. Your Rights

You have the right to:

  • Access and update your personal information

  • Request deletion of your data

  • Opt out of marketing communications at any time

5. Data Security

We use secure systems to protect your data and only store it for as long as necessary.

In Studio, Mobile and Online Policies

Booking and Appointments​

  • Home Based Studio.

  • Full address is provided in confirmation emails 24hrs prior to appointment.

  • Please arrive no more than 5 minutes early to your appointment.

  • A 24 hour notice is required for cancellations or rescheduling.

  • Late arrivals may result in a shortened or rescheduled appointment.

Cancellations and No-Shows

  • Cancellations made less than 12 hours in advance may incur a forfeiture of paid deposit.

  • No-shows may be required to pre-pay in full for future appointments.

  • Two rescheduling chances are provided with one deposit on appointments canceled with a 24 hour notice.

Deposits

  • A deposit is required for all services for all clients.

  • Deposits are non-refundable for all services and products.

Children and Guests

  • For safety and comfort, only clients receiving services may be in the treatment area.

  • Please arrange childcare prior to our appointment.

  • No additional guests are allowed in studio during services. 

Refunds and Returns​

  • By successfully checking out (making a payment) you agree with our terms and conditions. All purchased items and services are final. No refunds, returns nor exchanges will be given. If you are unsatisfied with hair or custom design service, please contact us within 72 hours so we can address your concerns for enhancement consideration.

  • ALL PRODUCTS AND SERVICES ARE NON-REFUNDABLE, NON-TRANSFERABLE AND FINAL SALE.

Health and Safety

  • Please inform us of any medical conditions, allergies, or sensitivities.

  • If you are sick, we kindly ask that you reschedule your appointment.

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